Returns Policy

Frances Costelloe

Returns Policy

Our Return Policy in short

Contact Frances Costelloe before returning any items.

You can return the product within 14 days of delivery.

The product must be in new condition.

To avoid any Customs charges please clearly mark the package 'RETURNED GOODS'.

If you would like to switch to another product please contact us on francescostelloe@gmail.com.

If a package is unclaimed you might have to pay a handling fee.

Returns Policy

Please contact Frances Costelloe before returning any items.

The customer is responsible for the cost of the return.

Returns Conditions

You can return the product within 14 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. Frances Costelloe strongly suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.

Frances Costelloe will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to email it to us along with a brief description of your case.

Returning A Package

If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. Frances Costelloe is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.

Want to switch to another product?

Return the product you have received and send us an email telling us which product you want instead.

Transport Damage

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.

Unclaimed Packages

For packages that are not cashed at your post office within 14 days, Frances Costelloe reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.